Returns & Exchanges

Due to the perishable nature of our fresh donuts, we are unable to accept physical returns once a delivery has been completed. If your order is damaged or incorrect, please contact us within 2 hours of receipt to arrange for a replacement or store credit.

Return Process

• 1.
  Document the Issue

  Take clear photos of the damaged products and the original packaging as soon as your order arrives.

• 2.
  Contact Support

  Email our customer care team at support@donutkingoccasions.com with your order number and the photos you captured.

• 3.
  Quality Review

  Our bakery team will review your claim within 24 hours to verify the issue and ensure our quality standards are maintained.

• 4.
  Resolution Delivery

  Once approved, we will immediately dispatch a fresh replacement order or issue a full refund to your original payment method.